1. KWEMERA AMABWIRIZA
WOE (WOE) yemera ibyo yatumije binyuze mu iposita, telefoni, fakisi cyangwa imeri. Ibyo yatumije byose bigomba kwemerwa na WOE. Ibyo yatumije bigomba kuba birimo inomero y'ibyo yatumije kandi bigasobanura nimero za kataloge ya WOE cyangwa ibisobanuro byuzuye by'ibisabwa byihariye. Ibyo yatumije binyuze kuri telefoni bigomba kwemezwa no kohereza kopi y'inyandiko y'ibyo yatumije. Kohereza itegeko ryo kugura bigomba kuba ari ukwemera amabwiriza n'amabwiriza ya WOE, avugwa hano no mu giciro cyatanzwe na WOE.
AYO MATEGEKO N'AMATEGEKO Y'IGURISHA AGOMBA KUBA ITANGAZO RYOSE KANDI RYIHARIYE RY'AMATEGEKO Y'UBUCURUZI HAGATI Y'UMUGUZI N'INGOZI.
2. IBIKORESHO BY'IKICURUZWA
Ibisobanuro bitangwa muri kataloge ya WOE, mu nyandiko, cyangwa mu nyandiko iyo ari yo yose bigamije kuba ari ukuri. Ariko, WOE ifite uburenganzira bwo guhindura ibisobanuro kandi nta na kimwe ivuga ku bijyanye n'uko ibicuruzwa byayo bikwiye ku ntego runaka.
3. IHINDUKA RY'IBICURUZWA N'IBISIMBURA
WOE ifite uburenganzira bwo (a) guhindura ibicuruzwa nta nteguza n'inshingano zo gushyira izo mpinduka mu bicuruzwa byose byatanzwe mbere ku muguzi no (b) kohereza ku muguzi ibicuruzwa bigezweho hatitawe ku bisobanuro bya kataloge, niba bikenewe.
4. UMUGUZI AHINDURA IBIKORESHO CYANGWA IBIKORESHO BYA BYO
Impinduka zose ku itumiza iryo ari ryo ryose ry’ibicuruzwa byihariye cyangwa ibyashyizweho, cyangwa itumiza iryo ari ryo ryose cyangwa urukurikirane rw’amatumiza asa ku bicuruzwa bisanzwe harimo ariko bitagarukira gusa ku mpinduka zose ku bipimo by’ibicuruzwa, bigomba kwemezwa mbere na WOE mu nyandiko. WOE igomba kwakira ubusabe bw’impinduka bw’umuguzi nibura iminsi mirongo itatu (30) mbere y’itariki yo kohereza. Mu gihe habayeho impinduka ku itumiza iryo ari ryo ryose cyangwa ibisabwa kuri
Ibicuruzwa, WOE ifite uburenganzira bwo guhindura ibiciro n'amatariki yo kubitanga. Byongeye kandi, umuguzi agomba kubazwa ikiguzi cyose kijyanye n'iryo hinduka harimo, ariko ntikigarukira gusa ku, ikiguzi cy'ibikoresho fatizo byose, imirimo irimo gukorwa n'ububiko bw'ibicuruzwa byarangiye cyangwa byatumijwe bigizweho ingaruka n'iryo hinduka.
5. GUHAGARIKA
Itumiza ryose ry’ibicuruzwa byagenwe cyangwa byashyizweho ku buryo bwihariye, cyangwa itumiza iryo ari ryo ryose cyangwa urukurikirane rw’amatumiza asa n’ayo ku bicuruzwa bisanzwe rishobora guseswa gusa iyo WOE yemereye mbere, iryo bwiriza rishobora kwemerwa cyangwa kwimwa mu bushake bwa WOE. Ihagarika ry’itumiza iryo ari ryo ryose, Umuguzi azaba afite inshingano ku kiguzi cyose kijyanye n’iryo seswa harimo, ariko ntirigarukira gusa ku kiguzi cy’ibikoresho byose fatizo, imirimo irimo gukorwa n’ububiko bw’ibicuruzwa byarangiye cyangwa byatumijwe byagizweho ingaruka n’iryo seswa. WOE izakoresha imbaraga zishoboka mu bucuruzi kugira ngo igabanye ayo mafaranga yo guseswa. Nta na rimwe Umuguzi azaba afite inshingano zirenze igiciro cy’amasezerano cy’ibicuruzwa byaseswa.
6. IGICE
Ibiciro bya kataloge bishobora guhinduka nta nteguza. Ibiciro bya buri munsi bishobora guhinduka nyuma y'iminsi itanu. Kudashyigikira ihinduka ry'igiciro ku itegeko rya buri munsi nyuma y'integuza bifatwa nk'aho byemeye ihinduka ry'igiciro. Ibiciro ni FOB Singapore kandi ntibikubiyemo amafaranga y'ubwishingizi bw'imizigo, imisoro n'ubwishingizi. Ibiciro byatanzwe ntibikubiyemo, kandi umuguzi yemera kwishyura, imisoro iyo ari yo yose ya leta, leta cyangwa iy'akarere, ibyagurishijwe, ibyakoreshejwe, umutungo bwite cyangwa undi musoro uwo ari wo wose. Ibiciro byatanzwe bifite agaciro k'iminsi 30, keretse iyo byatanzwe ukundi.
7. GUTANGA
WOE yizeza kohereza ibicuruzwa neza kandi izohereza abakiriya hakoreshejwe uburyo ubwo aribwo bwose bwatoranyijwe na WOE, keretse iyo byavuzwe ukundi mu itegeko ryo kugura ry'umuguzi. Nyuma yo kwemera itegeko, WOE izatanga itariki iteganijwe yo kohereza ibicuruzwa kandi ikore uko ishoboye kose kugira ngo yuzuze itariki iteganijwe yo kohereza ibicuruzwa. WOE ntabwo ari yo ireba ibyangiritse byaterwa no gutinda koherezwa ibicuruzwa. WOE izamenyesha umuguzi ko ibyo yategerejwe byatinze mu kohereza ibicuruzwa. WOE ifite uburenganzira bwo kohereza ibicuruzwa mbere y'igihe cyangwa kongera kubiteganya, keretse umuguzi abisobanuye ukundi.
8. AMABWIRIZA YO KWISHYURA
Singapuru: Uretse ibyavuzwe ukundi, amafaranga yose agomba kwishyurwa kandi agomba kwishyurwa mu minsi 30 uhereye ku itariki y'inyemezabuguzi. WOE izemera kwishyura hakoreshejwe COD, sheki, cyangwa konti yashyizweho na WOE. Amabwiriza Mpuzamahanga: Amabwiriza yo kohereza ku baguzi hanze ya Singapuru agomba kwishyurwa mbere y'igihe mu madolari ya Amerika, binyuze mu kohereza amafaranga kuri interineti cyangwa mu ibaruwa idasubirwaho y'inguzanyo yatanzwe na banki. Amafaranga agomba kuba arimo ikiguzi cyose kijyanye nayo. Ibaruwa y'inguzanyo igomba kuba ifite agaciro mu minsi 90.
9. INGWATE
Ibicuruzwa by'imigabane: Ibicuruzwa bya WOE bifite ubwiza bw'amatara bigomba kuzuza cyangwa kurenza ibisabwa byavuzwe, kandi ntibigire inenge mu bikoresho cyangwa mu bukorikori. Iyi garanti izaba ifite agaciro k'iminsi 90 uhereye igihe inyemezabuguzi igeze kandi igengwa na Politiki yo kugarura ibicuruzwa ivugwa muri aya Mabwiriza n'Amategeko.
Ibicuruzwa byihariye: Ibicuruzwa byihariye cyangwa ibyakozwe ku giti cyabyo byemewe ko nta nenge bifite mu nganda kandi byujuje ibisabwa gusa. Iyi garanti ifite agaciro k'iminsi 90 uhereye igihe inyemezabuguzi igeze kandi igengwa na Politiki yo Gusubiza ibicuruzwa yavuzwe muri aya Mabwiriza n'Amategeko. Inshingano zacu muri izi garanti zigomba kugarukira ku gusimbuza cyangwa gusana cyangwa guha Umuguzi inguzanyo ku byo azagura mu gihe kizaza mu mafaranga angana n'igiciro cyo kugura ibicuruzwa bifite inenge. Nta na rimwe tuzabazwa ibyangiritse cyangwa ikiguzi cy'impanuka cyangwa ingaruka biturutse ku Muguzi. Imiti ivuzwe haruguru ni yo yonyine kandi yihariye Umuguzi akemura ku kutubahiriza garanti muri aya masezerano. Iyi garanti isanzwe ntigomba gukoreshwa ku bicuruzwa byose, iyo bigenzuwe na Wavelength Singapore, bigaragaza ibimenyetso by'ibyangiritse bitewe no gukoresha nabi, gukoresha nabi, gukoresha nabi, guhindura, cyangwa gushyiraho nabi cyangwa gukoresha, cyangwa izindi mpamvu zitari mu maboko ya Wavelength Singapore.
10. POLITIKI YO GUSUBIZA IMALI
Iyo umuguzi yizera ko ibicuruzwa bifite inenge cyangwa bitarahuye n’ibisabwa na WOE, umuguzi agomba kubimenyesha WOE mu minsi 30 uhereye ku itariki y’inyemezabuguzi kandi agasubiza ibicuruzwa mu minsi 90 uhereye ku itariki y’inyemezabuguzi. Mbere yo gusubiza ibicuruzwa, umuguzi agomba kubona NOMERO Y’IBIKORESHO BYO GUSUBIZA (RMA). Nta gicuruzwa kizatunganywa nta RMA. Hanyuma umuguzi agomba gupakira ibicuruzwa neza akabisubiza kuri WOE, hamwe n’imizigo yishyuwe mbere, hamwe n’ifishi yo gusaba RMA. Igicuruzwa cyasubijwe kigomba kuba kiri mu ipaki y’umwimerere kandi kidafite inenge cyangwa ibyangiritse byatewe no kohereza. Iyo WOE isanze ibicuruzwa bitujuje ibisabwa bivugwa mu gika cya 7 ku bicuruzwa byo mu bubiko;
WOE, ku bushake bwayo bwonyine, igomba gusubiza amafaranga yaguzwe, igasana ikibazo, cyangwa igasimbuza ibicuruzwa. Iyo umuguzi atabikoze, ibicuruzwa ntibizemerwa nta burenganzira; Ibicuruzwa byemewe bisubizwa bizacibwa ikiguzi cyo kongera gupakira; Ibintu byihariye byatumijwe, bishaje cyangwa byakozwe ku giti cye ntibishobora gusubizwa.
11. UBURENGANZIRA BW'UMUTUNGO MU BY'UBWENGE
Uburenganzira ubwo aribwo bwose ku mutungo bwite mu by'ubwenge ku isi yose, harimo, nta mbogamizi, ibihangano bifite uburenganzira bwo gupakira (byaba byasabwe cyangwa bitasabwe), uburenganzira bwo gupakira, uburenganzira bwo gupakira, uburenganzira bw'umwanditsi, umurimo w'ubwanditsi, uburenganzira bw'umuco, ikirango cy'ubucuruzi, ibimenyetso bya serivisi, amazina y'ubucuruzi, amabanga y'ubucuruzi n'ikoreshwa ryose n'iyandikwa ry'ibi byose byavuzwe haruguru bikomoka ku ishyirwa mu bikorwa ry'aya Masezerano y'Igurisha yatekerejweho, yateguwe, yavumbuwe cyangwa yagabanyirijwe gushyirwa mu bikorwa na WOE, bizaba umutungo wihariye wa WOE. By'umwihariko, WOE igomba gutunga uburenganzira bwose, uburenganzira n'inyungu ku bicuruzwa n'ibindi bihangano byose, imirimo y'ubwanditsi, imiterere, ubumenyi, ibitekerezo cyangwa amakuru yavumbuwe, yateguwe, yakozwe, yatekerejweho cyangwa yagabanyirijwe gushyirwa mu bikorwa na WOE, mu gihe cy'ishyirwa mu bikorwa ry'aya Masezerano y'Igurisha.